Team Members

CEO

CEO

MBA, FCMA, CGMA, MIRPM, BBA (Special), AIB, AACS

Mish maps out the strategic direction of all the businesses within Mistoria Group and is very passionate for Mistoria to become the market leader in the UK property industry. Within Mistoria Group he provides opportunities and resources to all stakeholders enabling them to build long lasting relationships.

From very modest beginnings he with his team has grown the business over the last 9 years to be a market leader in the North of England managing over 275 properties and over 1000 tenancies

As a Chartered Management Accountant (FCMA) and Member of Institute of Residential Property Management (MIRPM), Mish has over 15 years’ experience as a successful investor and a landlord. He also brings with him a strong network of contacts and immense sense of resilience, drive and passion. He is frequently invited as a guest speaker for property networking events across the North West.

What makes Mish happy is to see his team achieve what he has achieved so far being part of Mistoria Group. When he isn’t at Mistoria, Mish enjoys travelling and seeing the world, doing seminars and presentations and taking part in networking events.

Five of his key skills are:-

• Provide leadership to all the Mistoria Group of Companies
• Bring the right stakeholders to the business who share the Group vision
• Motivate and reward staff and provide opportunities for them to grow within the business
• Build mutually beneficial strategic partnerships with investors, landlords and lenders
• Ensure that there is the right balance of Business risk against the Return On Investment (ROI)

His goals for the next 3- 5 years are:-

• For Mistoria to manage over 1000 properties and over 5000 tenancies.
• Mistoria to be preferred employer in the real estate industry in the North of England
• To do a minimum 120 refurbishments a year
• To expand the number of branches from 4 to 10 in the next 3 years.
• Looking at acquisition, merger and joint venture opportunities
• Setting up International Offices and network of agents to promote Mistoria Investment products

• Email Mish Liyanage
• Tel: 0800 500 3015

Practice Manager

Practice Manager

B Eng Civil Engineering, AAT & CIMA

Robert Flint is no stranger to hard work. Having studied for 7 years whilst working full time, he is no stranger to giving 110%, and is more than happy to continue doing so at The Mistoria Group and MCC Accountants.

• Email Rob Flint
• Tel: 0161 707 1500

Estate Agent Senior Manager

MARLA (member of the association of residential lettings agents)

Steve’s role at Mistoria is to oversee the sales and lettings department in all branches (Salford, Liverpool and Bolton), to ensure that each branch provides good customer service and customer care, while also ensuring that Mistoria are compliant in all that they do. His main duties are:

• Ensure that each branch is working to its full potential
• Provide and develop each team member so that they can grow with the business
• Provide direct support to the CEO
• Assist the branches in getting properties let in the required timescale
• Hold weekly meetings with the teams to drive the business forward
• Work closely with each branch to ensure that they can provide the best possible experience for anyone who has been in touch with Mistoria
• Attends weekly BNI meetings to grow the business by networking

Steve has extensive knowledge of the property business in both sales and lettings with over 20 years’ experience, Steve is very keen on keeping up with legislation and attends meeting on a regular basis to keep in touch with the ever changing processes that come into place on a yearly basis.

When he’s not at work Steve enjoys watching football, attending the gym and travel. He has a wife and daughter, as well as grandchildren to keep him young at heart.

• Email Steve Ryan
• Tel: 0800 500 3015

Sales & Acquisitions Manager

Sales & Acquisitions Manager

• Experience over a number of years in the property sector
• Communication
• People Skills
• Calm approach to problem solving

Sean has worked in the property industry for a number of  years, in Commercial, Residential, Land and as a property Auctioneer. Working both in  private treaty and investment sides of the industry for some of the most successful multi-disciplined practices in the North West.

He now brings that experience to Mistoria working both in Manchester and Liverpool.

Looking at Land, Property and joint venture opportunities within the property sector.

When not working I like going to the gym taking my dog out and the best of all going on Holiday somewhere warm.

• Email Sean Casey
• Tel: 0800 500 3015

Group Accountant

Group Accountant
Having worked successfully within the group for almost three years with MCC Accountants, Sue has recently moved
to the position as Group Accountant for the Mistoria Group working closely with the Director on all corporate financial matters.

Sue is also responsible for the day to day administration of the financial reporting for a number of the companies within the group, ensuring the accurate and timely processing in line with company policy.

Having worked in the financial sector for over twenty years, Sue has held a number of senior financial position at companies such as, the Renaissance City Centre Hotel, Miller Fisher Limited and M&W Freight Limited, she has a wide and varied knowledge of accountancy procedures having learnt from the bottom up.

Key strengths such a attention to detail and the ability to meet deadlines in a timely and efficient fashion are crucial, within a hectic and fast paced working environment such as the Mistoria Group.

Key Skills:

1) Ensuring the accuracy of financial information.

2) Reconciliation of intercompany accounts.

3) Processing all aspects of property utility costs/revenues.

4) Accurate processing and reconciliation of all group bank accounts.

5) Assisting Director with project financial reporting.

In her spare time Sue likes socialising with friends and family, reading, listening to music and spending time walking her two dogs.

• Email Sue Stephens
• Tel: 0800 500 3015

Lettings Manager

Lettings Manager

BA Hons Film & Media

April’s role at Mistoria is very varied as she looks after all administration in the Lettings team including compliance, licensing and utility management. Her six key skills are:

• • 1. Maximise the overall income and profitability of the branch and achieve budget
    2. Lead by example and develop the team to consistently achieve individual targets and KPI`s
    3. Generate new letting business
    4. Communicate effectively with all tenants, suppliers and colleagues
    5. Hold effective team meetings
    6. Ensure self and team project a smart, friendly, polite and professional image providing the highest standard of customer care

April has a background in Customer Service and has worked for Mistoria since 2011. She brings positivity and enthusiasm to her role and no day is the same.

When she’s not at work she enjoys attending music festivals, spending time with her extended family and looking after her son, Harry.

• • Email April Calderbank
  • Tel: 0800 500 3015

• Email April Calderbank
• Tel: 0800 500 3015

Branch Manager Salford

Branch Manager –  Salford

Bsc Hons Degree in Building Surveying & Property Management

ARLA

NAEA Tech Award Level 3 In Residential Sales

Certificate Chartered Institute of Housing (Management & Maintenance)

Daniella is the Branch Manager for Mistoria Estate Agents in Salford. Daniella brings a wealth of knowledge to the business from 14 years experience in the property industry.

Daniella’s three key skills are:

1.      Good communication with tenants

2.      Effective problem solving

3.      Lettings and Sales management both residential and HMOs.

When Daniella is not in work, she enjoys spending time with her children and seeing the great outdoors!

• Email Daniella Ryan
• Tel: 0800 500 3015

Branch Manager - Liverpool

Branch Manager –  Liverpool

NVQ Level 2 in Business and Administration and NVQ Level 3 in Hairdressing

My role in Mistoria is dealing with the day to day management of all the Liverpool rental properties. I will respond to any lettings enquiries and arrange/ carry out viewings for any potential tenants. My role is also to generate new business for Mistoria and to ensure that all properties get let.

I have 5 years’ experience working in a residential sales and lettings environment and I really enjoy dealing with clients and being able to find them a property.

In my spare time, I like to travel and spend time with my fiancé Liam.

• Email Tanya Jackson
• Tel: 0800 500 3015

Branch Manager,  Bolton

• Experience over a number of years in the property sector
• Communication
• People Skills

Sam has worked in the property industry since leaving high school in 2005, in Sales and Property Management working in different areas of the north west. Sam’s role at Mistoria is to manage the day to day running of the Bolton office for both Sales and Lettings.

When not working Sam likes spending time with her children and going on holiday somewhere warm.

• Email Sam Houlihan
• Tel: 0800 500 3015

Renovations Manager

Renovations Manager

Level 1, 2 & 3 NVQ Bricklaying, HND Construction Property Management, BSc (Hons) Construction Project Management, CSCS for Professionals and Management

Antonio’s main role is to Project Manage all of the Renovations side of Mistoria Group. He oversees all property refurbishments and manages all sub-contractors. His five key skills are:

1. Project Management
2. Coordination
3. Planning & Control
4. Quality Control
5. Health & Safety

Antonio brings a number of years’ experience working in the Construction Industry in management roles.

When Antonio isn’t overseeing all of our property renovations he enjoys playing football, golf, reading, swimming, running and spending time with his family.

• Email Antonio Vita
• Tel: 07964 552310

Maintenance Manager

Maintenance Manager

Managing the day to day running of the maintenance division at the Mistoria Group is no ‘walk in the park’.  Fortunately, Ian Comisky’s calm, committed and experienced approach gained over 35 years ensures the process is always smooth.

Ian’s key role is the management of both Manchester’s and liverpool’s property maintenance and

His five key responsibilities are:

• All types of property maintenance.
• 24-7 Response on tenant call outs.
• Training & guidance on preventative maintenance.
• All types of Cleaning internal and external.
• Garden Maintenance and up keep.

Ian brings over 35 years’ experience working in the property and maintenance sector.

Ian is a keen golfer and a devoted family man and grandfather.

• Email Ian Comiskey
• Tel: 0800 500 3015

Lettings & Maintenance Administrator

Lettings & Maintenance Administrator
Level 3 Childcare Learning and Development

Ellie-Mae has joined the Marketing Team working alongside other members of the team. She has joined Mistoria on an Apprenticeship and is working towards Level 2 Business Administration. Ellie-Mae works with the Marketing Team to complete and edit the website’s for the business. She is also tasked with uploading articles onto the website and is in charge of all stationary orders for the offices. Her key skills are;

1. General Administration
2. Marketing
3. Advertising
4. Social Media & Blog
5. Weekly Reporting

Whilst Ellie-Mae is young she demonstrates a lot of ambition and brings her knowledge and organisation from previous roles to the business. She is passionate in her responsibilities and wants to learn more in her field of Marketing.

When she is not at work she likes to spend time with her friends and family on a weekend. During the week after work she likes to keep fit and play netball.

• Email Ellie-Mae Brooke
• Tel: 0800 500 3015

Lettings Accountant

Lettings Accountant

BA Hons Accounting

David’s role as lettings accountant is to manage income allocation and expenditure, bank reconciliation and financial analysis predominately on sage. His five key skills are:

1. Analytical Thinking

2. Integrity

3. Problem Solving

4. Attention to Detail

5. Organisation

In his spare time he enjoys going to the gym, playing football and is also a season ticket holder for his favourite team Manchester City.

• Email David Pendlebury
• Tel: 0800 500 3015

Lettings Administrator

Lettings Administrator

Lauren has a degree in Law and Criminal Justice. She’s been off work for 12 months after recently becoming a mum for the first time, and she’s looking to use her degree and gain experience in property lettings whilst working at Mistoria Estate Agency. She’s engaged to be married to her fiancé Leigh and enjoys spending time with her family.

• Email Lauren Davey
• Tel: 0800 500 3015

Admin Assistant

Admin Assistant

I am currently studying Business Management at Liverpool John Moores University and come from a property background. Alongside my degree I am assisting at Mistoria with the day to day management of properties in order to gain a hands on experience in the property sector so I can grow with the business.

• Email Olivia Nunn
• Tel: 0800 500 3015

Trainee Lettings Assistant

Trainee Lettings Assistant

Rhianna is a Trainee Lettings Assistant for Mistoria Estate Agents in Salford. She recently left school with 6 GCSEs at C and above. Rhianna is currently studying Level 3 Business Admin on a apprentice scheme through Mistoria.

Rhianna hopes to complete the course and progress through the business to hopefully managing her own branch one day.

In her spare time Rhianna enjoys keeping fit and spending time with her friends and family.

• Email Rhianna Williams
• Tel: 0800 500 3015

Receptionist

Receptionist

My role as a receptionist is to answer all incoming calls and deliver support to the rest of the staff in the office. I am new to lettings and I am enjoying learning all about the job. I feel I can gain new skills at Mistoria and I am being supported well by all of the staff.

• Organisation
• Customer focus
• Reliability
• Communication/Interpersonal
• Answering Calls

In my spare time I like to travel and visit new places or relax at home and watch movies.

• Email Sarah Roberts
• Tel: 0800 500 3015